International Service Desk | L1 Support | Freshers
Brief Summary:
Job Description:
🚀 Tech Mahindra is Hiring | International Service Desk | L1 Support | Freshers Welcome
🏢 Company: Tech Mahindra
📍 Location: Pune – Hinjewadi Phase 3
💼 Position: International Service Desk | L1 Support
🕒 Shift: 24×7 Rotational Shifts (Majorly Night Shifts)
📈 Experience: 0 – 2 Years
🎓 Eligibility: Freshers & Experienced Candidates
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📋 Detailed Job Description
The International Service Desk L1 Support Engineer will be responsible for providing first-level technical assistance to global customers and retail IT users. The role involves handling technical incidents, troubleshooting hardware and software issues, maintaining service quality standards, and ensuring timely resolution of support requests.
The ideal candidate should possess strong communication skills, technical aptitude, and a customer-focused approach to deliver exceptional support services.
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✅ Eligibility Criteria
🎓 B.Tech / M.Tech
🎓 B.Sc
🎓 BCA
🎓 MCA
🎓 Technical Graduates from relevant disciplines
📍 Candidates from Maharashtra preferred (Pune, Mumbai, Nashik, Nagpur, etc.)
⚡ Immediate joiners preferred
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🌟 Why Join Tech Mahindra?
✅ Global IT & Digital Transformation Leader
✅ Work with International Clients and Global Teams
✅ Excellent Learning & Development Opportunities
✅ Structured Career Growth Path
✅ Professional and Collaborative Work Environment
✅ Exposure to Enterprise IT Support Technologies
✅ Opportunity to Build a Strong Foundation in IT Operations
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📧 Apply Now
📩 Email: Karan.sehgall@techmahindra.com
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📢 Freshers and candidates with up to 2 years of experience looking to build a successful career in IT Support and Service Desk Operations are encouraged to apply.
👉 Join our WhatsApp Job Updates Group:
https://chat.whatsapp.com/GdxTdcO6XqeIGbZTfJyqkd
Required Skills:
✔ Excellent verbal and written communication skills
✔ Strong troubleshooting and analytical abilities
✔ Knowledge of Windows operating systems
✔ Understanding of Mac OS environments
✔ Basic Linux/Unix administration knowledge
✔ Familiarity with Android and iOS platforms
✔ Basic networking and telecom concepts
✔ Experience with ticketing systems is an advantage
✔ Customer service and problem-resolution skills
✔ Ability to work in rotational and night shifts
Key Responsibilities:
🔹 Provide Level-1 technical support over calls for retail IT systems.
🔹 Troubleshoot hardware, software, telecom, and network-related issues.
🔹 Log, monitor, update, and manage incidents through ticket management systems.
🔹 Diagnose and resolve basic technical issues within defined SLAs.
🔹 Escalate unresolved or complex issues to L2 support teams.
🔹 Maintain accurate records of customer interactions and troubleshooting steps.
🔹 Ensure compliance with IT service management processes and standards.
🔹 Deliver exceptional customer service and maintain high user satisfaction.
🔹 Collaborate with internal teams to ensure efficient issue resolution.
🔹 Participate in continuous learning and technical skill development initiatives.
About Tech Mahindra
🏢 About Company
Tech Mahindra is a leading global consulting service and systems integrator operating in more than 90 countries with over 147,000 professionals serving 1,100+ clients worldwide.
The company delivers a comprehensive portfolio of services including Information Technology, Consulting, Enterprise Applications, Cloud & Infrastructure Services, Engineering Services, Business Process Services, AI & Analytics, Network Services, and Customer Experience Solutions.
Tech Mahindra is part of the Mahindra Group, one of the world's most respected multinational business groups founded in 1945 with a presence in over 100 countries and a workforce of 260,000+ employees.
With its commitment to helping customers "Scale at Speed™", Tech Mahindra focuses on innovation, digital transformation, sustainability, and delivering exceptional business outcomes for enterprises worldwide.
Mission: Unlock transformative growth by building partnerships grounded in trust, human ingenuity, and entrepreneurial spirit.
Core Values: Integrity • Quality • Care
- Website: https://www.techmahindra.com/
- Address:
Tech Mahindra Ltd.
Hinjewadi Phase 3
Pune, Maharashtra, India
How to Apply / Contact Info
To apply for this position or make inquiries, please reach out directly to the employer at the contact email address below: