Customer Support - Support Operations
Brief Summary:
Job Description:
🚀 Hunar.AI is Hiring | Customer Support - Support Operations
🏢 Company: Hunar.AI
📍 Location: Gurgaon Sector 66
🏢 Work Mode: Work From Office
💼 Position: Customer Support - Support Operations
📈 Experience: 1-5 Years
🏭 Industry: Fintech
💰 Salary: Up to ₹35,000 CTC per Month
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📋 Detailed Job Description
The Customer Support - Support Operations professional will be responsible for managing backend fintech operations and providing support for digital payment services. The role requires monitoring transactions, resolving merchant and customer concerns, handling escalations, preparing operational reports, and collaborating with banks and service providers to ensure smooth business operations.
This position is ideal for candidates with prior fintech experience who possess strong analytical abilities, operational excellence, and customer-centric problem-solving skills.
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✅ Eligibility Criteria
🎓 Graduate / Undergraduate
📍 1-5 Years of Experience in a Fintech Company
📊 Good Knowledge of Excel & MIS Reporting
💳 Understanding of Digital Payments & Payment Gateways
🗣 Strong Communication & Customer Handling Skills
⚡ Immediate Joiners Preferred
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🌟 Why Join Hunar.AI?
✅ Work with a Fast-Growing AI-Driven Technology Company
✅ Opportunity to Shape the Future of Frontline Workforce Management
✅ Exposure to Cutting-Edge AI and Voice AI Technologies
✅ High-Growth Startup Environment
✅ Collaborative Team of Technologists, Engineers & Innovators
✅ Learning & Career Advancement Opportunities
✅ Purpose-Driven Organization Creating Real Impact
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📧 Apply Now
📩 Email: khushbu@hunar.ai
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📢 Know someone who would be a great fit? Tag them in the comments or share this opportunity with your network.
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Required Skills:
✔ Customer Support Operations
✔ Fintech Operations Experience
✔ AEPS, DMT, BBPS & Recharge Operations
✔ Payment Gateway & Transaction Processing Knowledge
✔ Utility Payments & MATM Operations
✔ Loan Processing Support
✔ MIS Reporting & Advanced Excel Skills
✔ Email & Chat Support
✔ Merchant Query Resolution
✔ Strong Communication Skills
✔ Problem-Solving & Analytical Skills
✔ Stakeholder Management
Key Responsibilities:
🔹 Handle backend support operations for AEPS, DMT, BBPS, Recharges, Utility Payments, MATM, Payment Gateway Transactions, and Loans.
🔹 Resolve merchant and customer transaction-related queries through Email and Chat support.
🔹 Monitor pending, failed, disputed, and escalated transactions.
🔹 Coordinate with banks, payment partners, and service providers for issue resolution.
🔹 Prepare MIS reports and maintain operational dashboards using Excel.
🔹 Analyze transaction trends and identify operational issues.
🔹 Ensure timely resolution of customer complaints and merchant concerns.
🔹 Maintain accurate records of transactions and support activities.
🔹 Collaborate with internal teams to improve operational efficiency.
🔹 Support day-to-day fintech operations while ensuring service quality standards.
About Hunar.AI
Hunar.AI is transforming frontline workforce engagement through AI-powered solutions and Voice AI technology. The company is on a mission to help organizations hire, onboard, engage, and efficiently manage frontline workers through innovative AI-native tools.
Founded by a team of technologists, engineers, researchers, and workforce experts, Hunar.AI is building a purpose-driven Frontline Operating System designed to empower organizations and enable frontline workers at scale.
The company believes that conversation is the key to engagement and leverages Voice AI to improve hiring, onboarding, productivity, workforce management, and retention. Hunar.AI is committed to Ethical AI and focuses on creating technology that is fair, transparent, multilingual, and inclusive.
Core Values: Purpose • Innovation • Sustainability • Hard Work • Voice to Unheard • Future
- Website: https://hunar.ai/
- Address:
Gurugram Office
84, Sector 32, Gurugram, Haryana 122001Bengaluru Office
Urban Vault 468, HSR Layout, Bengaluru
How to Apply / Contact Info
To apply for this position or make inquiries, please reach out directly to the employer at the contact email address below: