Job Overview
| Particulars | Details |
|---|---|
| Position | Customer Support Associate – Email Process |
| Company | Tech Mahindra |
| Location | Chandivali, Mumbai |
| Job Type | Full-Time |
| Experience | 1 - 4 years |
| Category / Department | Support |
| Application Mode |
🏢 About Tech Mahindra
We Are Digital Changemakers
Tech Mahindra is a leading global consulting, technology services, and systems integration company operating in over 90 countries worldwide. With a strong focus on digital innovation and industry expertise, Tech Mahindra helps organizations transform and scale at unparalleled speed through its "Scale at Speed™" promise.
The company serves more than 1,100 clients globally with a workforce of over 147,000 professionals delivering solutions across:
• Technology Consulting
• Digital Transformation
• Customer Experience Services
• Enterprise Applications
• AI & Analytics
• Cloud & Infrastructure Services
• Engineering Services
• Business Process Services
• Network Services
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🌍 Part of the Mahindra Group
Tech Mahindra is a proud member of the Mahindra Group, one of the world's most respected multinational business federations.
Founded in 1945, the Mahindra Group has:
• 260,000+ Employees
• Presence in 100+ Countries
• Leadership across multiple industries
• Strong commitment to ESG and sustainability initiatives
The Group continues to drive positive change through innovation, rural prosperity, and enhanced urban living.
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🎯 Our Mission
We unlock transformative growth by building partnerships grounded in trust, human ingenuity, and an entrepreneurial spirit.
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🌟 Our Core Values
🤝 Integrity
The courage to uphold principles when no one is watching and always choose honesty over convenience.
⭐ Quality
Ensuring every action, product, and experience reflects our commitment to excellence.
❤️ Care
Respecting our people, customers, and communities while creating meaningful impact.
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🏆 Why Join Tech Mahindra?
✅ Global Brand Recognition
✅ Work with Industry-Leading Professionals
✅ Career Growth Opportunities
✅ Employee-Centric Work Culture
✅ Learning & Development Programs
✅ Exposure to Global Processes
✅ Inclusive and Diverse Workplace
Chandivali, Mumbai
📝 Job Description
🚀 Tech Mahindra is Hiring | Customer Support Associate – Email Process
📍 Location: Chandivali, Mumbai
💼 Position: Customer Support Associate – Email Process
🕒 Shift: Day Shift
👩 Female Candidates: Any 10 Hours between 8:00 AM – 8:00 PM
👨 Male Candidates: Any 10 Hours between 8:00 AM – 11:00 PM
📅 5 Days Working | 2 Rotational Week Offs
🎯 Experience: Minimum 1 Year Experience in Banking Customer Service Email Process
⚡ Immediate Joining
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📌 Job Overview
As a Customer Support Associate – Email Process, you will be responsible for handling customer queries and complaints through email channels, ensuring timely and effective resolution. You will manage customer escalations related to banking services and CIBIL issues while maintaining service quality standards and customer satisfaction.
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🎯 Eligibility Criteria
• Graduate in any discipline
• Minimum 1 year of experience in Banking Customer Service Email Process
• Excellent written communication skills
• Strong customer handling abilities
• Ability to work in rotational schedules
• Good analytical and problem-solving skills
• Immediate joiners preferred
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💰 Salary Structure
✅ 1 Year Experience: ₹23,000 In-Hand
✅ 24 Months Experience: ₹25,000 In-Hand
✅ 37 Months Experience: ₹27,000 In-Hand
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🌟 Selection Process
• Easy Selection Process
• Quick Interview Rounds
• Immediate Joining Opportunity
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📧 Apply Now
Email Your Resume:
Priyanka.gurav@techmahindra.com
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📢 Share this opportunity with your network and help deserving candidates find their next career opportunity.
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👉 Join our WhatsApp Job Updates Group:
https://chat.whatsapp.com/GdxTdcO6XqeIGbZTfJyqkd
🎯 Key Responsibilities
- ✓ Handle customer queries and complaints through email support channels
- ✓ Provide prompt and professional responses to customer concerns
- ✓ Resolve banking-related customer issues within defined timelines
- ✓ Manage and resolve escalations related to CIBIL issues
- ✓ Ensure high levels of customer satisfaction through effective communication
- ✓ Maintain accurate records of customer interactions and resolutions
- ✓ Coordinate with internal teams to resolve complex customer concerns
- ✓ Follow established service processes and compliance guidelines
- ✓ Meet productivity and quality targets set by the organization
- ✓ Identify recurring issues and provide feedback for process improvements
- ✓ Ensure confidentiality and security of customer information
💡 Required Qualifications & Skills
- ✓ Customer Service
- ✓ Email Support Process
- ✓ Banking Customer Support
- ✓ Complaint Resolution
- ✓ Query Handling
- ✓ Escalation Management
- ✓ CIBIL Issue Resolution
- ✓ Written Communication Skills
- ✓ Problem-Solving Skills
- ✓ Customer Relationship Management
- ✓ MS Office & Email Tools
- ✓ Attention to Detail