This opportunity is ideal for candidates looking to build their careers in IT infrastructure, desktop support, Microsoft technologies, networking, and enterprise IT environments.
Job Overview
| Particulars | Details |
|---|---|
| Position | Junior Engineer – IT (End User Services) |
| Company | SYSTRA |
| Location | Chennai | Faridabad | Noida |
| Job Type | Full-Time |
| Experience | 0 - 1 years |
| Category / Department | IT |
| Application Mode |
🏢 About SYSTRA
SYSTRA is one of the world's leading engineering and consulting groups specializing in public transport, mobility solutions, and transportation infrastructure. With more than 65 years of expertise and over 3,500 projects delivered globally, SYSTRA plays a key role in shaping the future of mobility.
The company designs, advises, and delivers complex transportation systems including metro networks, railway signaling, bridges, sustainable mobility solutions, and smart transportation infrastructure.
SYSTRA's teams across the globe are united by a commitment to excellence, innovation, teamwork, and creating mobility solutions that improve lives and connect communities.
🌟 Why Join SYSTRA?
✔ Work in a Global IT Environment
✔ Exposure to Enterprise Technologies
✔ Modern IT Tools & Infrastructure
✔ Learning & Career Growth Opportunities
✔ Collaborative & Supportive Team Culture
✔ Opportunity to Work with International Teams
✔ Strong Professional Development Environment
🌍 About SYSTRA's Mission
SYSTRA is committed to developing mobility solutions for today and tomorrow by creating, improving, and modernizing transportation systems worldwide. The organization contributes to safer, smarter, and more sustainable transportation infrastructure across cities and regions globally.
Chennai | Faridabad | Noida
📝 Job Description
🚀 SYSTRA is Hiring | Junior Engineer – IT (End User Services) | Chennai | Faridabad | Noida 🚀
📍 Locations:
• Chennai – 1 Position
• Faridabad / Noida – 1 Position
🏢 Employment Type: Full-Time
💼 Role: Junior Engineer – IT (End User Services)
👨💻 Experience: 1–2 Years
🎓 Qualification: B.Tech / B.E. / MCA or Equivalent
🎯 Position Details
Job Title: Junior Engineer – IT (End User Services)
Experience Required: 1–2 Years
Locations: Chennai, Faridabad, Noida
Department: IT Infrastructure & End User Support
Employment Type: Full-Time
As a Junior Engineer – IT (End User Services), you will be responsible for ensuring smooth IT operations and delivering excellent technical support to end users. You will work closely with local and global IT teams to troubleshoot issues, maintain infrastructure, and support enterprise applications.
The role offers exposure to enterprise-level technologies, modern workplace tools, and international IT support environments, making it an excellent opportunity for career growth in IT operations and infrastructure management.
🎓 Preferred Qualifications
✅ B.Tech / B.E. / MCA or Equivalent
✅ 1–2 Years of IT Support Experience
✅ Knowledge of Windows Administration
✅ Microsoft 365 & Outlook Support Experience
✅ Basic Networking Knowledge
✅ Active Directory Experience
✅ Strong Communication Skills
✅ Customer-Focused Approach
📩 Apply Now
📢 Know someone looking for an IT Support or End User Services role? Share this opportunity with them.
🎯 Key Responsibilities
- ✓ Provide Level-1 IT support for desktops, laptops, printers, and peripherals.
- ✓ Troubleshoot Windows OS, Microsoft 365, Outlook, Teams, and related applications.
- ✓ Support Active Directory user management and access requests.
- ✓ Install, configure, and maintain hardware and software systems.
- ✓ Diagnose network connectivity, VPN, Wi-Fi, and basic infrastructure issues.
- ✓ Maintain IT asset inventory and documentation.
- ✓ Escalate and coordinate complex issues with global IT teams.
- ✓ Ensure timely resolution of user incidents and service requests.
- ✓ Support business users with day-to-day IT requirements.
- ✓ Follow IT policies, procedures, and service standards.
💡 Required Qualifications & Skills
🚀 Career Guidance & Interview Insights
To help you succeed, we've compiled original preparation guides, resume keywords, and growth analytics for this category of role.
Joining as a Junior Engineer – IT (End User Services) offers a fantastic opportunity to work at the forefront of technological innovation. You will be exposed to modern software development lifecycles, collaborate with cross-functional product teams, and design scalable architectures that directly impact end-users. The continuous learning curve in tech ensures that your programming, debugging, and system engineering skills remain highly marketable and sharp.
The career roadmap in technology is highly rewarding. Typical progression starts as a Junior Software Engineer, moving to Associate Developer and then Senior Software Engineer (3-6 years). From there, professionals choose between an individual contributor track—becoming a Tech Lead, Staff Engineer, and Principal Architect—or a management track, advancing to Engineering Manager, Director of Engineering, and Chief Technology Officer (CTO).
Expected Technical & Behavioral Questions:
- Q1: How do you optimize database query performance?
Answer Tip: Talk about indexing strategies, query execution plan analysis, avoiding N+1 queries, and implementing caching layers (like Redis). - Q2: Explain the differences between Microservices and Monolithic architecture.
Answer Tip: Highlight scaling advantages, loose coupling, independent deployments, network latency considerations, and data consistency challenges in microservices. - Q3: How do you handle merge conflicts in Git?
Answer Tip: Explain checking out the local branch, pulling the latest main branch, running git merge, opening the conflicted files to resolve blocks manually, and committing the resolved merge.
To pass automated ATS (Applicant Tracking System) screening and catch the recruiter's eye, tailor your resume with the following tips:
- Keywords to include: Software Engineering, SDLC, OOP, CI/CD Pipelines, SQL databases, Agile, Unit Testing, Code Review, Cloud Architectures (AWS/Azure).
- Format: Use a clean, single-column resume format. Avoid graphics, text boxes, or tables which can scramble ATS parser outputs.
- Quantify Results: Instead of writing 'wrote code', write 'Developed a caching system that reduced server response times by 35%.'
Estimated compensation for this role type in India is ₹3,50,000 - ₹6,00,000 per annum (Freshers/Entry level). The actual salary package offered depends on factors such as company size, work mode (remote or on-site), individual technical proficiency, and negotiations during final HR rounds.
Highly recommended certifications include: AWS Certified Solutions Architect, Microsoft Certified: Azure Fundamentals, Certified Kubernetes Administrator (CKA), Oracle Certified Professional Java SE, or tech-stack specific achievements (e.g. Meta Front-End Developer certification).
Frequently Asked Questions
Q1. What is the experience required for this role?
A: Candidates should have 1–2 years of IT support experience.
Q2. What locations are available?
A: Chennai and Faridabad/Noida.
Q3. What qualification is required?
A: B.Tech, B.E., MCA, or equivalent qualification.
Q4. Is this a full-time position?
A: Yes, this is a full-time opportunity.
Q5. What level of support will I provide?
A: Primarily Level-1 End User IT Support.
Q6. Which Microsoft technologies should I know?
A: Microsoft 365, Outlook, Teams, and Windows 10/11.
Q7. Is networking knowledge required?
A: Yes, basic understanding of DNS, DHCP, TCP/IP, VPN, and Wi-Fi troubleshooting is required.
Q8. Will I work with global teams?
A: Yes, collaboration with local and global IT teams is part of the role.
Q9. Is Active Directory experience required?
A: Basic Active Directory user management experience is preferred.
Q10. How can I apply?
A: Send your updated resume to the email address below
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