Job Overview
| Particulars | Details |
|---|---|
| Position | ADMISSION COUNSELOR & CUSTOMER RELATIONSHIP EXECUTIVE |
| Company | ProfessionHike |
| Location | Sector 17B, Chandigarh & Gomti Nagar, Lucknow |
| Job Type | Full-Time |
| Experience | 1 - 4 years |
| Category / Department | Support |
| Application Mode |
🏢 About ProfessionHike
ProfessionHike, founded in 2021, is an innovative EdTech platform dedicated to transforming higher education accessibility through technology, collaboration, integrity, and empowerment. The platform serves as a comprehensive search engine for students, parents, and professionals seeking reliable information about colleges, universities, courses, admissions, rankings, and career opportunities.
ProfessionHike's mission is to simplify the educational journey by providing validated information, intuitive digital experiences, and expert guidance, enabling students to make informed decisions about their education and careers.
⭐ Why Join ProfessionHike?
✅ Fast-growing EdTech organization
✅ Opportunity to impact students' educational journeys
✅ Learning and career growth opportunities
✅ Dynamic and collaborative work environment
✅ Exposure to counseling, sales, and customer engagement
✅ Professional development and mentoring
📍 Chandigarh Office
ProfessionHike
SCO No. 103-104,
2nd Floor,
Sector 17B,
Chandigarh – 160017
📍 Lucknow Office
ProfessionHike
Office No. 407/C,
4th Floor,
Levana Cyber Heights,
Gomti Nagar,
Lucknow – 226010
💡 Editor's Note / Preparation Tip
📄 Resume Tips
• Highlight your communication, sales, counseling, and customer relationship management experience.
• Include internships, certifications, achievements, and extracurricular leadership activities.
• Showcase your experience with CRM tools, customer support, or educational counseling if applicable.
• Quantify achievements such as conversions, customer satisfaction scores, or targets achieved.
• Keep your resume concise, professional, and ATS-friendly.
🎯 Preparation Tips
• Research ProfessionHike, its mission, educational offerings, and services.
• Practice student counseling and customer interaction scenarios.
• Prepare for sales, communication, and objection-handling questions.
• Review higher education admission processes and counseling techniques.
• Prepare examples demonstrating your interpersonal and problem-solving abilities.
💡 Pro Tips
• Demonstrate empathy, communication skills, and a customer-first mindset during interviews.
• Show enthusiasm for the education and EdTech industry.
• Prepare examples of how you've influenced, guided, or supported others.
• Ask thoughtful questions about growth opportunities and performance expectations.
• Follow up professionally after your interview via email or LinkedIn.
📝 Job Description
🚀 WE'RE HIRING | ADMISSION COUNSELOR & CUSTOMER RELATIONSHIP EXECUTIVE | PROFESSIONHIKE
Are you passionate about education, counseling, sales, and helping students achieve their career goals? Join ProfessionHike, one of India's emerging EdTech platforms, and build a rewarding career in the education industry.
📌 Company: ProfessionHike
📍 Locations: Sector 17B, Chandigarh & Gomti Nagar, Lucknow
🕒 Timings: 10:00 AM – 07:00 PM
📅 Working Days: 6 Days Working
🏢 Industry: EdTech / Higher Education\
📌 Open Positions
🎓 Admission Counselor
🤝 Customer Relationship Executive
🎁 What We Offer
✅ Career growth opportunities in the EdTech industry
✅ Professional training and mentoring
✅ Dynamic and supportive work culture
✅ Exposure to student counseling and customer relationship management
✅ Opportunity to work with experienced professionals
✅ Performance-driven growth environment
📩 Apply Now: shreyahr@professionhike.com
🎯 Key Responsibilities
- ✓ Admission Counselor
- ✓ Guide students and parents regarding educational programs and admission opportunities.
- ✓ Counsel prospective students to help them choose suitable courses and institutions.
- ✓ Follow up on inquiries and convert leads into admissions.
- ✓ Maintain accurate records of student interactions and admissions activities.
- ✓ Coordinate with internal teams to ensure smooth admission processes.
- ✓ Build and maintain long-term relationships with students and parents.
- ✓ Customer Relationship Executive
- ✓ Develop and maintain strong customer relationships.
- ✓ Handle customer inquiries and provide timely support.
- ✓ Follow up with prospective clients and students.
- ✓ Ensure excellent customer satisfaction and service quality.
- ✓ Assist in business growth and customer engagement initiatives.
- ✓ Maintain CRM records and customer databases.
💡 Required Qualifications & Skills
🚀 Career Guidance & Interview Insights
To help you succeed, we've compiled original preparation guides, resume keywords, and growth analytics for this category of role.
Working as a ADMISSION COUNSELOR & CUSTOMER RELATIONSHIP EXECUTIVE gives you an operational bird's-eye view of the organization. You will streamline processes, coordinate resource allocation, eliminate administrative bottlenecks, and ensure smooth day-to-day business execution. This role builds exceptional leadership, organization, and problem-solving skills.
Operations careers focus on coordination and organization. Progression moves from Administrative Coordinator or Operations Associate to Office Manager or Operations Specialist. Experienced leaders advance to Operations Manager, Director of Operations, and strategic executive leadership such as Chief Operating Officer (COO).
Expected Technical & Behavioral Questions:
- Q1: How do you prioritize tasks when multiple departments request administrative support simultaneously?
Answer Tip: Explain categorizing tasks by urgency and impact, setting clear expectations, and utilizing shared ticketing or task boards. - Q2: Tell us about a time you optimized an inefficient office process.
Answer Tip: Discuss identifying paper-heavy delays, digitizing approvals, saving company hours, and obtaining positive team feedback. - Q3: How do you manage vendor relationships and negotiate contracts?
Answer Tip: Talk about conducting multi-vendor bidding, validating service level agreements (SLAs), building long-term goodwill, and regular performance audits.
To pass automated ATS (Applicant Tracking System) screening and catch the recruiter's eye, tailor your resume with the following tips:
- Keywords to include: Vendor Management, Facility Operations, Inventory Control, Process Optimization, Scheduling, Resource Allocation, Procurement, SLA management.
- Format: Structure your experience chronologically, starting with your operational achievements and process improvements.
- Quantify Results: E.g., 'Negotiated vendor contracts, reducing corporate facility expenses by 12% without reducing service frequency.'
Estimated compensation for this role type in India is ₹2,20,000 - ₹3,60,000 per annum. The actual salary package offered depends on factors such as company size, work mode (remote or on-site), individual technical proficiency, and negotiations during final HR rounds.
To boost your professional profile, look into: Project Management Professional (PMP), CAPM from PMI, Certified ScrumMaster (CSM), or advanced business communications and spreadsheet management credentials.
Frequently Asked Questions
Q1. Which positions are currently open?
A: Admission Counselor and Customer Relationship Executive positions are currently available.
Q2. What are the job locations?
A: Sector 17B, Chandigarh and Gomti Nagar, Lucknow.
Q3. Is this a work-from-home opportunity?
A: No, these are full-time on-site positions.
Q4. What are the working hours?
A: The working hours are from 10:00 AM to 07:00 PM.
Q5. Is prior EdTech experience mandatory?
A: Prior experience is beneficial but candidates with strong communication and sales skills are encouraged to apply.
Q6. Who is suitable for these roles?
A: Candidates passionate about education, counseling, customer engagement, sales, and career growth.
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