YES BANK
✔ Verified Job
Email Application
Product Manager (App & Web Support)
Published on
🛡️ Verified Career Listing
Directly reviewed and cross-referenced with hiring sources.
💬
Join Our WhatsApp Group
Get daily alerts of new job openings & internships directly on your phone!
Job Overview
| Particulars | Details |
|---|---|
| Position | Product Manager (App & Web Support) |
| Company | YES BANK |
| Location | Mumbai, Maharashtra, India |
| Job Type | Full-Time |
| Experience | 4 - 5 years |
| Category / Department | Support |
| Application Mode |
🏢 About YES BANK
Company Overview:
YES BANK is a banking organization with digital banking platforms serving customers through mobile and internet banking channels.
The advertised role focuses specifically on improving digital support and customer issue-resolution experiences across the bank's mobile and web platforms.
14. Mission & Vision
Mission: Not Provided
Vision: Not Provided
Company Values: Not Provided
15. Frequently Asked Questions
1. What position is YES BANK hiring for?
YES BANK is hiring for a Product Manager (App & Web Support).
2. How much experience is required?
Candidates should have 3–5 years of experience.
3. Where is the position located?
Mumbai, Maharashtra, India.
4. What domain experience is preferred?
Hands-on experience with mobile and internet banking support is required.
5. Does the role involve mobile application support?
Yes. The role involves troubleshooting issues on Android and iOS mobile applications.
6. Does the position involve web support?
Yes. The role includes troubleshooting issues related to web browsers and internet banking platforms.
7. What type of issues will the candidate handle?
Both technical and non-technical issues affecting customers' digital banking experience.
8. What is an important soft skill for this position?
Strong empathy for customer pain points combined with a data-driven approach.
9. How can candidates apply?
Candidates can email their CV to ayushi.singh1@yes.bank.in or contact the recruiter via DM.
10. Is the salary mentioned in the job post?
No. Salary details are Not Provided.
16. Candidate Preparation & Professional Tips
🌐
Company Website
💡 Editor's Note / Preparation Tip
Resume Tips:
Highlight experience in digital banking, mobile banking, or internet banking support.
Clearly mention experience with Android, iOS, and web-based platforms.
Showcase examples of troubleshooting customer-facing technical issues.
Include product management and customer-experience initiatives.
Highlight data-driven decision-making and problem-solving experience.
Interview Preparation:
Prepare to discuss:
Mobile and internet banking support processes.
Troubleshooting Android and iOS application issues.
Web browser and internet banking issues.
Technical vs. non-technical customer problems.
Product strategy for digital support.
Customer journey and friction-point identification.
Customer experience improvement.
Data-driven product decisions.
Measuring digital support effectiveness.
Handling high-impact customer issues.
Professional Tips:
Demonstrate a strong customer-first mindset.
Use real examples of resolving customer friction.
Explain how you use data to prioritize product improvements.
Be prepared to discuss how digital support can reduce customer effort and improve resolution speed.
📝 Job Description
Position Details:
Position: Product Manager (App & Web Support)
Company: YES BANK
Experience: 3–5 Years
Location: Mumbai
Domain: Digital Banking / Financial Services
Benefits / Compensation
Salary: Not Provided
Benefits: Not Provided
Candidate Requirements:
3–5 years of relevant experience.
Hands-on experience supporting mobile and internet banking platforms.
Strong troubleshooting skills across mobile apps and web browsers.
Ability to handle both technical and non-technical customer issues.
Experience with Android and/or iOS application support.
Strong understanding of customer pain points.
Ability to apply data-driven thinking to product and support improvements.
Preferred Skills:
Digital banking
Mobile banking
Internet banking
Android / iOS
Web troubleshooting
Product management
Customer experience
Data analysis
Problem solving
Digital support strategy
Working Days & Hours:
Not Provided
How to Apply:
Candidates can share their updated CV via ayushi.singh1@yes.bank.in or contact the recruiter through direct message.
Interested candidates can share their updated CV through email:
📩 ayushi.singh1@yes.bank.in
🎯 Key Responsibilities
- ✓ Own the end-to-end digital support product strategy for app and web banking.
- ✓ Improve the customer journey for resolving digital banking issues.
- ✓ Identify and address customer friction points across digital support touchpoints.
- ✓ Work on support experiences for mobile banking and internet banking.
- ✓ Troubleshoot and resolve technology-related and non-technology-related issues.
- ✓ Support issues across Android and iOS mobile applications.
- ✓ Address customer issues related to web browsers and internet banking.
- ✓ Use customer insights and data to identify areas for improvement.
- ✓ Develop digital support experiences that make issue resolution faster and more transparent.
- ✓ Maintain a strong focus on customer empathy and usability.
- ✓ Required Technical & Functional Skills
- ✓ Mobile banking support experience
- ✓ Internet banking support experience
- ✓ Android application support
- ✓ iOS application support
- ✓ Web browser troubleshooting
- ✓ Technical issue troubleshooting
- ✓ Non-technical issue troubleshooting
- ✓ Digital banking product knowledge
- ✓ Customer experience understanding
- ✓ Data-driven problem solving
- ✓ Product strategy
- ✓ Customer empathy
- ✓ Job Details
💡 Required Qualifications & Skills
✓ Digital banking
✓ Mobile banking
✓ Internet banking
✓ Android / iOS
✓ Web troubleshooting
✓ Product management
✓ Customer experience
✓ Data analysis
✓ Problem solving
✓ Digital support strategy
🚀 Career Guidance & Interview Insights
To help you succeed, we've compiled original preparation guides, resume keywords, and growth analytics for this category of role.
Joining as a Product Manager (App & Web Support) offers a fantastic opportunity to work at the forefront of technological innovation. You will be exposed to modern software development lifecycles, collaborate with cross-functional product teams, and design scalable architectures that directly impact end-users. The continuous learning curve in tech ensures that your programming, debugging, and system engineering skills remain highly marketable and sharp.
Expected Career Progression Roadmap:
The career roadmap in technology is highly rewarding. Typical progression starts as a Junior Software Engineer, moving to Associate Developer and then Senior Software Engineer (3-6 years). From there, professionals choose between an individual contributor track—becoming a Tech Lead, Staff Engineer, and Principal Architect—or a management track, advancing to Engineering Manager, Director of Engineering, and Chief Technology Officer (CTO).
Expected Technical & Behavioral Questions:
- Q1: How do you optimize database query performance?
Answer Tip: Talk about indexing strategies, query execution plan analysis, avoiding N+1 queries, and implementing caching layers (like Redis). - Q2: Explain the differences between Microservices and Monolithic architecture.
Answer Tip: Highlight scaling advantages, loose coupling, independent deployments, network latency considerations, and data consistency challenges in microservices. - Q3: How do you handle merge conflicts in Git?
Answer Tip: Explain checking out the local branch, pulling the latest main branch, running git merge, opening the conflicted files to resolve blocks manually, and committing the resolved merge.
💡 Pro-Tip: Before your interview, research the company's recent news, product launches, and Glassdoor work reviews. Prepare 2-3 thoughtful questions for the interviewer regarding team dynamics and success metrics for this role.
To pass automated ATS (Applicant Tracking System) screening and catch the recruiter's eye, tailor your resume with the following tips:
- Keywords to include: Software Engineering, SDLC, OOP, CI/CD Pipelines, SQL databases, Agile, Unit Testing, Code Review, Cloud Architectures (AWS/Azure).
- Format: Use a clean, single-column resume format. Avoid graphics, text boxes, or tables which can scramble ATS parser outputs.
- Quantify Results: Instead of writing 'wrote code', write 'Developed a caching system that reduced server response times by 35%.'
Estimated Market Compensation in India:
Estimated compensation for this role type in India is ₹6,00,000 - ₹12,00,000 per annum (Mid level). The actual salary package offered depends on factors such as company size, work mode (remote or on-site), individual technical proficiency, and negotiations during final HR rounds.
Suggested Professional Certifications:
Highly recommended certifications include: AWS Certified Solutions Architect, Microsoft Certified: Azure Fundamentals, Certified Kubernetes Administrator (CKA), Oracle Certified Professional Java SE, or tech-stack specific achievements (e.g. Meta Front-End Developer certification).
Contact Email:
ayushi.singh1@yes.bank.in
Share This Job
🛡️ Safety Disclaimer: JobPortalConnect curates official listings for informational purposes. Genuine recruiters will never ask you for processing fees, training payments, or security deposits. If you spot suspicious activity, copyright issues, or wish to request the removal of this listing, please report it to us immediately at contact.jobportalconnect@gmail.com.
Recommended Content