Job Overview
| Particulars | Details |
|---|---|
| Position | Amazon Connect Engineer |
| Company | Growel Softech |
| Location | Hyderabad |
| Job Type | Full-Time |
| Experience | 9 - 10 years |
| Category / Department | IT |
| Application Mode |
🏢 About Growel Softech
Company Overview:
Growel Softech is a B2B recruiting and staffing company focused on connecting organizations with technology professionals and supporting businesses with recruitment and staffing requirements. The company specializes in understanding client requirements, designing job descriptions, identifying suitable talent, and building long-term recruitment partnerships.
Growel Softech serves organizations across multiple industries, including technology, finance, and healthcare, and uses technology-enabled recruitment approaches to improve talent matching and hiring processes.
Company Mission:
To make hiring and recruitment challenges easier for businesses by connecting organizations with suitable talent and providing effective recruitment and staffing support.
Company Vision:
Not Provided
Core Values / Principles
Client-Centric Approach
Talent Matching
Recruitment Expertise
Long-Term Partnerships
Technology-Enabled Recruitment
Understanding Client Requirements
4th Floor, Lalwani Triumph, Sakore Nagar, Viman Nagar, Pune - 411014, Maharashtra, India
💡 Editor's Note / Preparation Tip
Resume Tips:
Highlight 8–10 years of relevant cloud, contact center, and software engineering experience.
Put Amazon Connect, AWS, Lex, and Lambda prominently in the technical skills section.
Clearly describe hands-on Amazon Connect implementations.
Highlight integrations with CRM, SSO/AD, case management, and WFM platforms.
Showcase Python and/or Node.js development experience.
Mention API development and integration experience.
Highlight production AWS implementations in large enterprise environments.
Include specific examples of AWS architecture, deployment, troubleshooting, and support.
Mention Agile, Scrum, CI/CD, and DevOps experience.
Interview Preparation:
Review Amazon Connect architecture, contact flows, queues, routing, agents, and contact center capabilities.
Prepare to explain Amazon Connect integrations with CRM and enterprise applications.
Revise Amazon Lex and AWS Lambda integration patterns.
Review AWS IAM, security, networking, monitoring, and production deployment concepts.
Prepare examples of SSO/Active Directory integrations.
Revise API integration, authentication, and error-handling approaches.
Review Python or Node.js development concepts.
Prepare to discuss CI/CD pipelines and DevOps practices for AWS applications.
Understand Agile and Scrum development practices.
Be ready to explain a production AWS solution you architected, implemented, or supported.
Professional Tips:
Tailor your resume specifically for Amazon Connect and AWS cloud engineering.
Lead with hands-on production experience rather than generic AWS knowledge.
Quantify enterprise scale, contact center volume, integration scope, or performance improvements where possible.
Clearly describe your individual contribution to architecture, development, deployment, and support.
Mention your availability and Hyderabad location compatibility when applying.
📝 Job Description
Position Details:
Growel Softech is seeking an experienced Amazon Connect Engineer with 8–10 years of professional experience to work on cloud-based contact center solutions in Hyderabad.
The role requires deep and relevant experience in the contact center industry and strong hands-on expertise in Amazon Connect. The selected candidate will develop and support solutions using Amazon Connect, Amazon Lex, AWS Lambda, and related AWS cloud services.
The engineer will be responsible for building integrations between Amazon Connect and enterprise systems such as SSO/Active Directory, CRM platforms, case management systems, workforce management solutions, and other contact center technologies.
Candidates should have software development experience using languages such as Python or Node.js and strong experience leveraging APIs. The role also requires an understanding of software development lifecycle practices, Agile, Scrum, CI/CD, and DevOps.
The position requires hands-on production implementation experience with public cloud providers, particularly AWS, within large enterprise environments. At least 2 years of project experience architecting, building, and supporting AWS-based cloud solutions is specified.
Benefits / Compensation
Opportunity to work on AWS cloud and Amazon Connect solutions
Exposure to enterprise contact center technologies
Experience with cloud-based production implementations
Salary/compensation: Not Provided
Other benefits: Not Provided
Candidate Requirements:
8–10 years of professional experience
Deep and relevant contact center industry experience
Strong Amazon Connect experience
Experience with Amazon Lex and AWS Lambda
Experience building enterprise integrations
Experience with SSO/Active Directory
CRM integration experience
Case management integration experience
WFM/contact center workforce management integration experience
Software development experience using Python and/or Node.js
Strong API experience
Understanding of SDLC
Knowledge of Agile and Scrum
Experience with CI/CD and DevOps
Hands-on production cloud implementation experience
At least 2 years of project experience architecting, building, and supporting AWS-based solutions
Preferred Skills:
Amazon Connect
AWS
Amazon Lex
AWS Lambda
Python
Node.js
APIs
SSO
Active Directory
CRM
Case Management
Workforce Management (WFM)
CI/CD
DevOps
Agile
Scrum
Cloud Architecture
Contact Center Solutions
Working Days & Hours:
Not Provided
How to Apply:
Interested candidates should send their updated resume to namrata.t@growelsoftech.com or growel4u@growelsoftech.com.
🎯 Key Responsibilities
- ✓ Develop and implement Amazon Connect-based contact center solutions.
- ✓ Build solutions using Amazon Connect, Amazon Lex, and AWS Lambda.
- ✓ Design and develop integrations with SSO and Active Directory systems.
- ✓ Integrate Amazon Connect with CRM and case management platforms.
- ✓ Support integrations with workforce management and other contact center solutions.
- ✓ Develop software and automation using Python, Node.js, or other suitable scripting/development languages.
- ✓ Leverage APIs to build enterprise integrations.
- ✓ Participate in the software development lifecycle.
- ✓ Follow Agile, Scrum, CI/CD, and DevOps practices.
- ✓ Architect, build, and support AWS cloud-based solutions.
- ✓ Support production implementations in large enterprise environments.
- ✓ Troubleshoot and maintain cloud-based contact center solutions.
💡 Required Qualifications & Skills
🚀 Career Guidance & Interview Insights
To help you succeed, we've compiled original preparation guides, resume keywords, and growth analytics for this category of role.
Joining as a Amazon Connect Engineer offers a fantastic opportunity to work at the forefront of technological innovation. You will be exposed to modern software development lifecycles, collaborate with cross-functional product teams, and design scalable architectures that directly impact end-users. The continuous learning curve in tech ensures that your programming, debugging, and system engineering skills remain highly marketable and sharp.
The career roadmap in technology is highly rewarding. Typical progression starts as a Junior Software Engineer, moving to Associate Developer and then Senior Software Engineer (3-6 years). From there, professionals choose between an individual contributor track—becoming a Tech Lead, Staff Engineer, and Principal Architect—or a management track, advancing to Engineering Manager, Director of Engineering, and Chief Technology Officer (CTO).
Expected Technical & Behavioral Questions:
- Q1: How do you optimize database query performance?
Answer Tip: Talk about indexing strategies, query execution plan analysis, avoiding N+1 queries, and implementing caching layers (like Redis). - Q2: Explain the differences between Microservices and Monolithic architecture.
Answer Tip: Highlight scaling advantages, loose coupling, independent deployments, network latency considerations, and data consistency challenges in microservices. - Q3: How do you handle merge conflicts in Git?
Answer Tip: Explain checking out the local branch, pulling the latest main branch, running git merge, opening the conflicted files to resolve blocks manually, and committing the resolved merge.
To pass automated ATS (Applicant Tracking System) screening and catch the recruiter's eye, tailor your resume with the following tips:
- Keywords to include: Software Engineering, SDLC, OOP, CI/CD Pipelines, SQL databases, Agile, Unit Testing, Code Review, Cloud Architectures (AWS/Azure).
- Format: Use a clean, single-column resume format. Avoid graphics, text boxes, or tables which can scramble ATS parser outputs.
- Quantify Results: Instead of writing 'wrote code', write 'Developed a caching system that reduced server response times by 35%.'
Estimated compensation for this role type in India is ₹12,00,000 - ₹25,00,000+ per annum (Senior/Lead level). The actual salary package offered depends on factors such as company size, work mode (remote or on-site), individual technical proficiency, and negotiations during final HR rounds.
Highly recommended certifications include: AWS Certified Solutions Architect, Microsoft Certified: Azure Fundamentals, Certified Kubernetes Administrator (CKA), Oracle Certified Professional Java SE, or tech-stack specific achievements (e.g. Meta Front-End Developer certification).
Frequently Asked Questions
1. What position is Growel Softech hiring for?
The position is for an Amazon Connect Engineer.
2. Where is the position located?
The job location is Hyderabad, India.
3. How much experience is required?
Candidates should have 8–10 years of professional experience.
4. What is the primary technology required for this role?
Amazon Connect is the primary technology, along with related AWS cloud services.
5. Which AWS services are specifically mentioned?
Amazon Connect, Amazon Lex, and AWS Lambda are specifically mentioned.
6. Is contact center experience required?
Yes. Deep and relevant contact center industry experience is required.
7. Which programming languages are relevant to the role?
Experience with Python, Node.js, or other development/scripting languages is required.
8. What enterprise integrations are involved?
The role involves integrations across SSO/Active Directory, CRM, case management, WFM, and other contact center solutions.
9. Is AWS project experience required?
Yes. The job post specifies 2+ years of project experience architecting, building, and supporting cloud-based solutions on AWS.
10. How can candidates apply?
Candidates can send their resumes to namrata.t@growelsoftech.com or growel4u@growelsoftech.com.
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