Job Overview
| Particulars | Details |
|---|---|
| Position | Cyber Security Support Engineer |
| Company | Mart Research Pvt. Ltd. |
| Location | Pune / Chhatrapati Sambhaji Nagar |
| Job Type | Full-Time |
| Experience | 4 - 5 years |
| Category / Department | IT |
| Application Mode |
🏢 About Mart Research Pvt. Ltd.
Company Overview:
Mart Research Private Limited provides IT infrastructure and computing services, with a focus on secure, scalable, and customized technology solutions. The company works with clients to design and implement IT infrastructure strategies aligned with their operational requirements.
Its services include IT hardware and software support, networking, environmental engineering, equipment supply, installation, commissioning, facility management, and broader technology infrastructure services. Mart Research emphasizes reliable service delivery and solutions tailored to individual organizational needs.
Company Mission:
Not Provided
Company Vision:
Not Provided
Core Values / Principles
Security
Scalability
Customized IT solutions
Reliable service delivery
Client collaboration
Value-driven technology services
Aurangabad Branch Office, B-2, Udyog Drushti Apt., Near Renuka Gas Agency, Ulka Nagari
💡 Editor's Note / Preparation Tip
Resume Tips:
Clearly mention 2–5 years of cybersecurity or technical support experience.
Highlight hands-on experience with Firewalls, EDR/XDR, Endpoint Security, and Email Security.
List specific firewall and security products you have worked with.
Showcase networking knowledge including TCP/IP, DNS, DHCP, NAT, VPN, VLAN, routing, and switching.
Mention Windows/Linux administration experience.
Highlight customer support, incident troubleshooting, and OEM/vendor coordination.
Include relevant certifications such as Fortinet, Sophos, Microsoft, or Cisco if applicable.
Mention customer visits, product demonstrations, and technical training experience.
Interview Preparation:
Revise TCP/IP, DNS, DHCP, NAT, VPN, VLAN, routing, and switching concepts.
Prepare practical Firewall troubleshooting scenarios.
Review Endpoint Security and EDR/XDR fundamentals.
Prepare Email Security troubleshooting scenarios.
Understand common security incidents and incident-troubleshooting processes.
Review Windows and Linux administration basics.
Prepare examples of coordinating with OEM/vendor support teams.
Revise security policy configuration, upgrades, migrations, and product deployment concepts.
Be ready to explain how you handle customer technical issues under defined timelines.
Professional Tips:
Tailor your resume toward cybersecurity support rather than generic IT support.
Clearly mention the security products and vendors you have supported.
Include specific troubleshooting and incident-resolution examples.
Highlight customer-facing communication skills.
Mention your willingness to travel for customer visits if applicable.
Include relevant cybersecurity certifications prominently.
📝 Job Description
Position Details:
Mart Research Pvt. Ltd. is looking for a Cyber Security Support Engineer to join its technical support team on an urgent basis.
The selected candidate will provide technical support for cybersecurity solutions including Firewalls, Endpoint Security, Email Security, and EDR/XDR platforms. Responsibilities include installing, configuring, troubleshooting, monitoring, maintaining, upgrading, and migrating security products.
The engineer will handle customer technical queries, troubleshoot security incidents, coordinate with OEM and vendor technical support teams, and configure security policies. The role also involves preparing technical documentation and support reports, conducting customer visits when required, and providing product demonstrations and basic technical training.
Strong knowledge of networking concepts such as TCP/IP, DNS, DHCP, NAT, VPN, VLAN, routing, and switching is required. Experience with Windows/Linux administration and relevant cybersecurity certifications will be advantageous.
Benefits / Compensation
Full-time employment
Pune / Chhatrapati Sambhaji Nagar location
Customer-facing technical support exposure
Opportunities to work with cybersecurity solutions
Compensation: Not Provided
Additional benefits: Not Provided
Candidate Requirements:
2–5 years of relevant experience.
BE/B.Tech/B.Sc./BCA/MCA in IT, Computer Science, Networking, or a related field.
Good understanding of networking concepts.
Hands-on experience with Firewalls, Endpoint Security, EDR/XDR, and Email Security.
Strong troubleshooting and analytical abilities.
Good communication and customer-handling skills.
Willingness to conduct customer visits when required.
Male and female candidates can apply.
Preferred Skills:
Windows administration
Linux administration
Fortinet
Sophos
Microsoft security technologies
Cisco security technologies
Cybersecurity certifications
OEM/vendor coordination
Security product demonstrations and technical training
Working Days & Hours:
Not Provided
How to Apply:
Interested candidates can share their updated CV with narendra.karhade@martresearch.in.
🎯 Key Responsibilities
- ✓ Provide technical support for Firewall, Endpoint Security, Email Security, EDR/XDR, and related cybersecurity solutions.
- ✓ Install, configure, troubleshoot, and maintain security products.
- ✓ Handle customer technical queries and resolve issues within defined timelines.
- ✓ Monitor security solutions and assist with incident troubleshooting.
- ✓ Coordinate with OEM and vendor technical support teams for complex issues.
- ✓ Perform product upgrades, renewals, migrations, and security policy configurations.
- ✓ Prepare technical documentation, installation reports, and support reports.
- ✓ Conduct customer visits when required.
- ✓ Provide product demonstrations and basic technical training.
- ✓ Support customers with cybersecurity product-related technical issues.
💡 Required Qualifications & Skills
🚀 Career Guidance & Interview Insights
To help you succeed, we've compiled original preparation guides, resume keywords, and growth analytics for this category of role.
Joining as a Cyber Security Support Engineer offers a fantastic opportunity to work at the forefront of technological innovation. You will be exposed to modern software development lifecycles, collaborate with cross-functional product teams, and design scalable architectures that directly impact end-users. The continuous learning curve in tech ensures that your programming, debugging, and system engineering skills remain highly marketable and sharp.
The career roadmap in technology is highly rewarding. Typical progression starts as a Junior Software Engineer, moving to Associate Developer and then Senior Software Engineer (3-6 years). From there, professionals choose between an individual contributor track—becoming a Tech Lead, Staff Engineer, and Principal Architect—or a management track, advancing to Engineering Manager, Director of Engineering, and Chief Technology Officer (CTO).
Expected Technical & Behavioral Questions:
- Q1: How do you optimize database query performance?
Answer Tip: Talk about indexing strategies, query execution plan analysis, avoiding N+1 queries, and implementing caching layers (like Redis). - Q2: Explain the differences between Microservices and Monolithic architecture.
Answer Tip: Highlight scaling advantages, loose coupling, independent deployments, network latency considerations, and data consistency challenges in microservices. - Q3: How do you handle merge conflicts in Git?
Answer Tip: Explain checking out the local branch, pulling the latest main branch, running git merge, opening the conflicted files to resolve blocks manually, and committing the resolved merge.
To pass automated ATS (Applicant Tracking System) screening and catch the recruiter's eye, tailor your resume with the following tips:
- Keywords to include: Software Engineering, SDLC, OOP, CI/CD Pipelines, SQL databases, Agile, Unit Testing, Code Review, Cloud Architectures (AWS/Azure).
- Format: Use a clean, single-column resume format. Avoid graphics, text boxes, or tables which can scramble ATS parser outputs.
- Quantify Results: Instead of writing 'wrote code', write 'Developed a caching system that reduced server response times by 35%.'
Estimated compensation for this role type in India is ₹6,00,000 - ₹12,00,000 per annum (Mid level). The actual salary package offered depends on factors such as company size, work mode (remote or on-site), individual technical proficiency, and negotiations during final HR rounds.
Highly recommended certifications include: AWS Certified Solutions Architect, Microsoft Certified: Azure Fundamentals, Certified Kubernetes Administrator (CKA), Oracle Certified Professional Java SE, or tech-stack specific achievements (e.g. Meta Front-End Developer certification).
Frequently Asked Questions
What position is Mart Research Pvt. Ltd. hiring for?
The company is hiring for a Cyber Security Support Engineer.
How much experience is required?
Candidates should have 2–5 years of relevant experience.
Where is the position located?
The position is based in Pune or Chhatrapati Sambhaji Nagar.
What is the employment type?
The position is full-time.
Is the position open to both male and female candidates?
Yes. The vacancy states that both male and female candidates can apply.
What cybersecurity technologies are required?
Hands-on experience with Firewalls, Endpoint Security, EDR/XDR, and Email Security is required.
What networking knowledge is required?
Candidates should understand TCP/IP, DNS, DHCP, NAT, VPN, VLAN, routing, and switching.
Are cybersecurity certifications required?
Certifications such as Fortinet, Sophos, Microsoft, Cisco, or other cybersecurity certifications are listed as an advantage rather than a mandatory requirement.
What educational qualifications are required?
Candidates should have a BE/B.Tech/B.Sc./BCA/MCA in IT, Computer Science, Networking, or a related field.
How can candidates apply?
Candidates can send their CV to narendra.karhade@martresearch.in.
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