Job Overview
| Particulars | Details |
|---|---|
| Position | IT Desktop Support Engineer |
| Company | Zapbuild Technologies Private Limited |
| Location | Phase 8B, Sector 74, Mohali, Punjab |
| Job Type | Full-Time |
| Experience | 3 - 4 years |
| Category / Department | IT |
| Application Mode |
🏢 About Zapbuild Technologies Private Limited
Company Overview:
Zapbuild Technologies Private Limited is a software and technology company providing end-to-end technology solutions and services, particularly for transportation and logistics businesses worldwide. The company develops customized technology solutions designed to simplify complex operations and improve reliability, performance, and operational control. Zapbuild works with enterprises, critical infrastructure organizations, and government agencies where reliable systems and informed decision-making are important.
Company Mission:
To build reliable, intelligent systems that simplify complex operations, improve control, and enable real-time decision-making.
Company Vision:
To deliver technology platforms that organizations can rely on for clarity, control, intelligence, performance, and operational efficiency.
Core Values / Principles
Reliability
Performance
Precision
Innovation
Adoption and Trust
Operational Simplicity
E 237, First Floor, Phase VIII B, Sector-74, Industrial Area, Mohali-160071, Punjab
💡 Editor's Note / Preparation Tip
Resume Tips:
Highlight 1–4 years of desktop or IT support experience.
Clearly mention hands-on experience with Windows and Linux Ubuntu.
Include troubleshooting experience covering hardware, software, printers, and basic networking.
Mention experience with user account management, access permissions, and IT asset management.
Highlight any practical experience with CCTV, biometric, or face-recognition systems.
Clearly mention your willingness to work night shifts and your current location if relevant.
If you are an immediate joiner, mention this prominently.
Interview Preparation:
Revise common desktop and laptop hardware troubleshooting scenarios.
Prepare Windows installation, configuration, driver, and application troubleshooting concepts.
Review Linux Ubuntu installation, configuration, and basic troubleshooting.
Prepare basic LAN and network connectivity troubleshooting scenarios.
Understand user account and access-permission management.
Review IT asset management processes.
Be prepared to explain CCTV installation and monitoring procedures if you have relevant experience.
Review basic biometric and face-recognition system setup and employee enrollment processes.
Professional Tips:
Highlight local availability for Mohali if applicable.
Clearly state your notice period and immediate availability.
Mention your willingness to work night shifts.
Keep your technical skills section focused on desktop support and infrastructure-related technologies.
Include practical troubleshooting achievements rather than only listing technologies.
📝 Job Description
Position Details:
The IT Desktop Support Engineer will be responsible for maintaining smooth day-to-day IT operations by providing technical assistance to employees and resolving desktop, laptop, printer, software, operating system, and basic network-related issues.
The role requires hands-on experience with Windows and Linux Ubuntu environments, including installation, configuration, troubleshooting, and maintenance. The engineer will also manage user accounts, access permissions, and IT assets.
Additional responsibilities include CCTV camera installation and monitoring, as well as creating biometric and face-recognition profiles for employees.
The position is based at Zapbuild's Mohali office and requires working exclusively on the night shift. Five working days per week are specified. Local candidates and immediate joiners are preferred.
Benefits / Compensation
Five working days per week.
Night shift only.
Immediate joiners preferred.
Local candidates preferred.
Salary and other benefits: Not Provided.
Candidate Requirements:
1–4 years of relevant IT desktop support experience.
Experience troubleshooting desktop, laptop, printer, hardware, and software issues.
Knowledge of Windows operating systems.
Knowledge of Linux Ubuntu.
Basic network troubleshooting knowledge.
Experience installing and configuring operating systems and applications.
Ability to manage user accounts, access permissions, and IT assets.
Willingness to work exclusively on the night shift.
Local candidates are preferred.
Immediate joiners are preferred.
Preferred Skills:
Desktop Support
Windows OS
Linux / Ubuntu
Hardware & Software Troubleshooting
Basic Networking
IT Asset Management
CCTV Installation & Monitoring
Biometric Systems
Face Recognition Systems
Working Days & Hours:
5 working days per week.
Night Shift Only.
Specific shift timings: Not Provided.
How to Apply:
Interested candidates can send their resume to hr@zapbuild.com.
🎯 Key Responsibilities
- ✓ Provide technical support for desktops, laptops, printers, and related IT equipment.
- ✓ Troubleshoot hardware, software, and basic network issues.
- ✓ Install, configure, and maintain operating systems and applications.
- ✓ Configure and provide technical support for Linux Ubuntu and Windows operating systems.
- ✓ Manage user accounts and access permissions.
- ✓ Maintain and manage IT assets.
- ✓ Install CCTV cameras and monitor CCTV footage.
- ✓ Create biometric and face-recognition profiles for employees.
- ✓ Assist in maintaining smooth day-to-day IT operations.
- ✓ Resolve user technical issues in a timely and professional manner.
💡 Required Qualifications & Skills
🚀 Career Guidance & Interview Insights
To help you succeed, we've compiled original preparation guides, resume keywords, and growth analytics for this category of role.
Joining as a IT Desktop Support Engineer offers a fantastic opportunity to work at the forefront of technological innovation. You will be exposed to modern software development lifecycles, collaborate with cross-functional product teams, and design scalable architectures that directly impact end-users. The continuous learning curve in tech ensures that your programming, debugging, and system engineering skills remain highly marketable and sharp.
The career roadmap in technology is highly rewarding. Typical progression starts as a Junior Software Engineer, moving to Associate Developer and then Senior Software Engineer (3-6 years). From there, professionals choose between an individual contributor track—becoming a Tech Lead, Staff Engineer, and Principal Architect—or a management track, advancing to Engineering Manager, Director of Engineering, and Chief Technology Officer (CTO).
Expected Technical & Behavioral Questions:
- Q1: How do you optimize database query performance?
Answer Tip: Talk about indexing strategies, query execution plan analysis, avoiding N+1 queries, and implementing caching layers (like Redis). - Q2: Explain the differences between Microservices and Monolithic architecture.
Answer Tip: Highlight scaling advantages, loose coupling, independent deployments, network latency considerations, and data consistency challenges in microservices. - Q3: How do you handle merge conflicts in Git?
Answer Tip: Explain checking out the local branch, pulling the latest main branch, running git merge, opening the conflicted files to resolve blocks manually, and committing the resolved merge.
To pass automated ATS (Applicant Tracking System) screening and catch the recruiter's eye, tailor your resume with the following tips:
- Keywords to include: Software Engineering, SDLC, OOP, CI/CD Pipelines, SQL databases, Agile, Unit Testing, Code Review, Cloud Architectures (AWS/Azure).
- Format: Use a clean, single-column resume format. Avoid graphics, text boxes, or tables which can scramble ATS parser outputs.
- Quantify Results: Instead of writing 'wrote code', write 'Developed a caching system that reduced server response times by 35%.'
Estimated compensation for this role type in India is ₹6,00,000 - ₹12,00,000 per annum (Mid level). The actual salary package offered depends on factors such as company size, work mode (remote or on-site), individual technical proficiency, and negotiations during final HR rounds.
Highly recommended certifications include: AWS Certified Solutions Architect, Microsoft Certified: Azure Fundamentals, Certified Kubernetes Administrator (CKA), Oracle Certified Professional Java SE, or tech-stack specific achievements (e.g. Meta Front-End Developer certification).
Frequently Asked Questions
What is the job title?
The position is for an IT Desktop Support Engineer.
Which company is hiring for this role?
Zapbuild Technologies Private Limited is hiring for this position.
Where is the job located?
The position is based in Phase 8B, Sector 74, Mohali, Punjab.
How much experience is required?
Candidates with 1–4 years of experience are preferred.
Is this a work-from-home position?
No. The role is based at the company's Mohali office.
Is the position a night-shift role?
Yes. The position requires working the night shift only.
How many working days are there per week?
The job specifies five working days per week.
Which operating systems should candidates know?
Candidates should have experience with Windows OS and Linux Ubuntu.
Are local candidates preferred?
Yes. Local candidates are preferred for this position.
How can candidates apply?
Candidates can send their resume to hr@zapbuild.com.
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