Job Overview
| Particulars | Details |
|---|---|
| Position | Client Servicing Manager |
| Company | Smart Moves |
| Location | Chakala, Andheri East, Mumbai |
| Job Type | Full-Time |
| Experience | 2 - 3 years |
| Category / Department | General |
| Application Mode |
🏢 About Smart Moves
Company Overview:
Smart Moves is an HR solutions company focused on recruitment, executive search, staffing, payroll management, labour law and statutory compliance, and HR business process setup. The company describes itself as a women-led organization with more than 50 years of cumulative HR expertise and partnerships with 500+ organizations across industries. Smart Moves provides tailored HR services designed to help organizations improve workforce management, efficiency, and growth.
Company Mission:
To enable organizations to grow through structured, people-centric HR practices while creating meaningful career opportunities for women returning to the workforce.
Company Vision:
Empowering second careers and transforming MSMEs by making HR a driver of growth, not a cost.
Core Values / Principles
People-centric HR practices
Smart solutions
Proactive approach
Real results
Creativity and innovation
Excellence
Empowerment
Unit No. 1802, BPTP Terra, Sector 37 D, Gurgaon, Haryana 123505
💡 Editor's Note / Preparation Tip
Resume Tips:
Clearly mention your experience in client servicing or account management.
Highlight experience specifically gained in creative, advertising, branding, media, digital marketing, or production agencies.
Showcase the number or type of projects/accounts you have managed where relevant.
Mention experience coordinating creative briefs and internal teams.
Highlight client communication, relationship management, and follow-up responsibilities.
Include exposure to branding, graphic design, and motion graphics projects.
Interview Preparation:
Prepare examples of how you have handled clients and managed expectations.
Be ready to explain your approach to creative briefing and project coordination.
Prepare examples of handling multiple projects simultaneously.
Review basic concepts of branding, graphic design, motion graphics, and digital marketing.
Be prepared for client escalation and difficult-client scenarios.
Demonstrate strong communication, organization, and follow-up skills.
Professional Tips:
Emphasize relevant agency experience at the top of your resume.
Focus on measurable client and project-management achievements.
Keep examples ready that demonstrate successful client relationships.
Highlight your ability to coordinate creative teams while maintaining client satisfaction.
📝 Job Description
Position Details:
The Client Servicing Manager will be responsible for managing client relationships and coordinating multiple projects within a creative and marketing-focused environment. The role requires regular client communication, understanding requirements, coordinating creative briefs, managing follow-ups, and ensuring smooth project execution.
The ideal candidate should understand creative services such as branding, graphic design, and motion graphics and should be comfortable coordinating between clients and internal creative or production teams.
Benefits / Compensation
Salary: Not Provided
Benefits: Not Provided
Other compensation details: Not Provided
Candidate Requirements:
1–3 years of relevant professional experience.
Relevant experience in a Creative, Advertising, Branding, Media, Digital Marketing, or Production Agency is mandatory.
Experience in client servicing or account management.
Strong client relationship management skills.
Ability to coordinate creative briefs and projects.
Strong communication and follow-up skills.
Ability to manage multiple projects simultaneously.
Preferred Skills:
Client Servicing
Account Management
Client Relationship Management
Creative Briefing
Project Coordination
Branding
Graphic Design
Motion Graphics
Client Communication
Project Management
Working Days & Hours:
Not Provided
How to Apply:
Interested candidates can share their CV via email at info@smartmoves.co.in or contact the recruiter through the available communication channel.
🎯 Key Responsibilities
- ✓ Manage and maintain strong client relationships.
- ✓ Handle day-to-day client communication and follow-ups.
- ✓ Understand client requirements and coordinate appropriate solutions.
- ✓ Prepare and communicate creative briefs.
- ✓ Coordinate projects between clients and internal teams.
- ✓ Manage multiple projects and track their progress.
- ✓ Coordinate work related to branding, graphic design, and motion graphics.
- ✓ Ensure clear communication of client feedback to relevant teams.
- ✓ Follow up on project deliverables and requirements.
- ✓ Support smooth and timely client servicing activities.
💡 Required Qualifications & Skills
🚀 Career Guidance & Interview Insights
To help you succeed, we've compiled original preparation guides, resume keywords, and growth analytics for this category of role.
Working as a Client Servicing Manager gives you an operational bird's-eye view of the organization. You will streamline processes, coordinate resource allocation, eliminate administrative bottlenecks, and ensure smooth day-to-day business execution. This role builds exceptional leadership, organization, and problem-solving skills.
Operations careers focus on coordination and organization. Progression moves from Administrative Coordinator or Operations Associate to Office Manager or Operations Specialist. Experienced leaders advance to Operations Manager, Director of Operations, and strategic executive leadership such as Chief Operating Officer (COO).
Expected Technical & Behavioral Questions:
- Q1: How do you prioritize tasks when multiple departments request administrative support simultaneously?
Answer Tip: Explain categorizing tasks by urgency and impact, setting clear expectations, and utilizing shared ticketing or task boards. - Q2: Tell us about a time you optimized an inefficient office process.
Answer Tip: Discuss identifying paper-heavy delays, digitizing approvals, saving company hours, and obtaining positive team feedback. - Q3: How do you manage vendor relationships and negotiate contracts?
Answer Tip: Talk about conducting multi-vendor bidding, validating service level agreements (SLAs), building long-term goodwill, and regular performance audits.
To pass automated ATS (Applicant Tracking System) screening and catch the recruiter's eye, tailor your resume with the following tips:
- Keywords to include: Vendor Management, Facility Operations, Inventory Control, Process Optimization, Scheduling, Resource Allocation, Procurement, SLA management.
- Format: Structure your experience chronologically, starting with your operational achievements and process improvements.
- Quantify Results: E.g., 'Negotiated vendor contracts, reducing corporate facility expenses by 12% without reducing service frequency.'
Estimated compensation for this role type in India is ₹3,60,000 - ₹6,50,000 per annum. The actual salary package offered depends on factors such as company size, work mode (remote or on-site), individual technical proficiency, and negotiations during final HR rounds.
To boost your professional profile, look into: Project Management Professional (PMP), CAPM from PMI, Certified ScrumMaster (CSM), or advanced business communications and spreadsheet management credentials.
Frequently Asked Questions
What is the job title?
The position is for a Client Servicing Manager.
Which company is hiring for this role?
Smart Moves is hiring for this position.
Where is the job located?
The position is based in Chakala, Andheri East, Mumbai.
How much experience is required?
Candidates should have 1–3 years of relevant experience.
Is industry-specific experience required?
Yes. Candidates must have relevant experience in a Creative, Advertising, Branding, Media, Digital Marketing, or Production Agency.
What are the key responsibilities?
The role includes client servicing, relationship management, creative briefing, project coordination, communication, follow-ups, and managing multiple projects.
What creative areas should candidates understand?
Candidates should have an understanding of branding, graphic design, and motion graphics.
Is client communication part of the role?
Yes. Client communication and follow-ups are important responsibilities.
Is the salary provided in the job post?
No salary information was provided.
How can candidates apply?
Interested candidates can send their CV to info@smartmoves.co.in.
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